Turned a difficult purchase into a pleasant experience.
Customer who just completed a purchase and installation with your direct report Shelby Molohon checking in with some praise for your excellent employee.
Been a lucky man so far as I have not needed to purchase a memorial. Phillips Academy staff in Andover, MA referred me to Shelby a couple of months ago. I’ve been in business for 35 years and dealt with literally hundreds of vendors. Happy to report that Shelby is the BEST supplier I have ever encountered.
He was patient, helpful and generous with his time through this difficult period of preparing to inter BOTH of my parents. He went over and above in helping us get the monument in place for a June 15th service.
Shelby has the uncanny ability to turn a difficult purchase into a pleasant experience.
So, you have a real gem in your company. If I still had my marketing agency, I’d try to steal him away.
Thought you should know